Returns & Exchanges

We want you to love your Anthea Crawford purchase. If your order isn't quite right, we're here to help. Please read the information below before returning your item.

 

Quick Returns Guide

 

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Return Eligibility

CHANGE OF MIND RETURNS

Items purchased from the Anthea Crawford online store may be returned within 30 days of purchase, provided they are:

• Unworn
• Unwashed
• In their original condition
• With all original tags attached
• Accompanied by proof of purchase

Full-priced items are eligible for a refund, exchange or online credit.

Sale items are eligible for an exchange or online credit only.

 

Please note that:

The refund or online store credit will be the price paid at the time of the original purchase shown on the online receipt.

Online store credits cannot be exchanged for cash.

We will issue any refund using the original payment method. For example, if you purchase a full priced item using an online store credit and then return it, the value of the credit will be returned to the online store credit, and any additional payment will be refunded to the original credit card. 

 

We will not offer a refund, exchange or online store credit if:

At the time of purchase, you were made aware of the damage or defect in the item; 

or

You have damaged, misused or altered the item.

 

This Returns Policy is in addition to your statutory rights under the Australian Consumer Law.

 

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How to Return Your Order

Every online order includes an Anthea Crawford Return & Exchange Form with instructions on how to complete your return.

Anthea Crawford does not cover return costs. Please send your return by mail, noting we may not accept liability for the loss/return of your shipment. We recommend using a traceable service to prevent loss. Shipping costs are non-refundable. 

 

PLEASE RETURN TO:

Anthea Crawford- DOOR 3

ATTN: Online Returns

3-5 Mephan Street

Footscray, Victoria

3011

PLEASE NOTE: Items purchases in the Online Outlet are strictly FINAL SALE. No returns, refunds or exchanges will be accepted. 

 

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Returns Process

All returns purchased via the Anthea Crawford online store must be sent to our head office and cannot be returned to any retail store, i.e Anthea Crawford boutiques/ stores within Myer or David Jones will not accept online returns. 

DOMESTIC RETURNS

Return postage is the responsibility of the customer unless your item is faulty.

We recommend using a tracked postage service, as Anthea Crawford cannot accept responsibility for parcels lost in transit.

INTERNATIONAL RETURNS

Unfortunately due to the cost and complexities of returning goods internationally, we cannot offer free freight for International returns. All responsibility for organising return freight rests with you, with title remaining with you until receipt of goods by Anthea Crawford (Australia) Pty Ltd.

Furthermore, any destination charges for duties or taxes may not be refunded to you and may also need to be repaid for exchanged goods re-sent along with additional freight charges. Please keep this in mind when placing an order from overseas. 

 

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Exchange Information

If you'd like to exchange your purchase for another size or colour, please indicate your preferred replacement on the enclosed Return & Exchange Form.

All exchanges are subject to stock availability.

If your requested size or style is no longer available, an online credit will be issued for the value of your returned item.

 

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Online Credits

• Issued via email once your return has been processed.
• Can be redeemed on any future purchase made through our website.
• Do not expire.
• Cannot be redeemed for cash.

 

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Refunds

Approved refunds will be returned to your original payment method.

Please allow up to 10 business days for your return to be processed once received at our warehouse. Your financial institution may require additional time for the refund to appear in your account.

 

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Purchases from Myer & David Jones

Items purchased through Myer online and David Jones online are subject to the respective retailer's returns policy.

Online purchases made through antheacrawford.com.au cannot be returned to Myer or David Jones stores and must instead be returned to our Head Office.

 

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Returns Under Australian Consumer Law

Our returns policy is in addition to your rights under the Australian Consumer Law.

If an item purchased from the Anthea Crawford online store has a major fault, you are entitled to choose a refund or replacement.

A major fault is when the item:

• Has a problem that would have prevented you from purchasing it had you known about it.
• Is unsafe.
• Is significantly different from its description or sample.
• Does not perform as described and cannot be repaired within a reasonable time.

If the issue is not considered a major fault, we will first arrange to repair the item within a reasonable timeframe. If the item cannot be repaired within a reasonable time, you may then choose a refund, replacement or online credit, as applicable under Australian Consumer Law.

Exclusions

We cannot offer a refund, replacement, repair or online credit where:

• You were made aware of the damage or defect before purchasing the item.
• The item has been damaged, misused, altered or improperly cared for after purchase.

 

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Frequently Asked Questions

 

Do I have to pay for return postage?

Return postage is the responsibility of the customer unless your item is faulty.

How long does it take to process my return?

Please allow up to 10 business days from the date your return is received at our warehouse.

 

Can I exchange a sale item?

Yes. Sale items are eligible for an exchange or online credit, subject to stock availability.

 

When will I receive my online credit?

Your online credit will be emailed to you once your return has been processed.

 

Do online credits expire?

No. Online credits do not expire and can be used at any time on our website.

 

Can I exchange for another size?

Yes, subject to stock availability.

My item is faulty. What should I do?

Please contact our Customer Care team with your order number and photos so we can assess the issue.

I received the wrong item.

Please contact us and we'll arrange a replacement or prepaid return label.

 

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Need Further Assistance?

If you can't find the answer you're looking for, our Customer Care team is happy to help.

Our Customer Care team is available Monday to Friday, 9:00am – 4:00pm (AEST). Please contact us at info@antheacrawford.com.au or by phone: (03) 9419 0311. Enquiries received outside these hours will be responded to during the next business day.

For the fastest resolution, please include your order number and any relevant photos (if applicable) in your enquiry.